As AI systems take over repetitive, analytical, and even strategic tasks, Operational Excellence can no longer be defined by efficiency alone.

The differentiator now lies in how leaders redesign systems, cultures, and workflows around human strengths, creativity, judgment, collaboration, ethics, and adaptability while leveraging AI.

This session explores how leading organizations are:

• Embedding human-centered design into AI-enabled operations
• Redefining roles and skills to elevate the workforce
• Using AI insights to empower faster, smarter human decisions
• Building trust, accountability, and purpose into automation