Day One

In today’s changing environment marked by trade tariffs, supply chain disruptions, and socio-economic factors, long-term stability is elusive. This session will delve into the continuous nature of change and how businesses can transform challenges into opportunities.

According to PEX Report, change management is a key priority area for process improvement over the next 12 months, focusing on building a culture for transformation and change management strategy, respectively. In total, 56 percent of businesses are planning to invest in cultural transformation and behavioral/employee engagement – key aspects of change management – in the near future.

As organizations adapt to uncertainty, understanding future trends in change management becomes essential. This session will explore emerging innovations and technological advancements and how organisations can adapt their processes and business strategies in the current climate.

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Tyson Browning

Professor of Operations Management
Neeley School of Business

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Ramnath Natarajan

Director of intelligent automation and enterprise integration
Johnson Controls

10:00 am - 10:30 am EST Navigating Change in the AI Era: The Vital Role of Change Management

Kerry Brown - Lead Transformation Evangelist, Celonis

As AI adoption accelerates in many organizations driven by advancements in generative and agentic AI, effective change management is crucial for success. This session will explore how organizations can harness the transformative power of AI while ensuring smooth transitions.

Key take-aways include:

  • Discover how AI can enhance automation, augment workforces, and streamline processes, all while managing the change it brings
  • Learn to evolve change management strategies to create a culture of experimentation and innovation within teams.
  • Hear first-hand experiences from industry leaders on creating a supportive environment that empowers teams to embrace AI as a tool for efficiency and growth.


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Kerry Brown

Lead Transformation Evangelist
Celonis

Technology adoption is not only training; it includes many factors to ensure that innovations are technically sound, embraced by users, aligned with their needs, and successfully integrated into organizational workflows.

Key take-aways in this session include:

  • Factors Driving User Behaviours
  • Enhancing User Satisfaction
  • Reduce Risk and Increase Impact
  • Facilitating Smooth Transitions
  • Drive Long-term Innovation and Efficiency



Dr. Elissa Torres

PhD Organization and Management, Six Sigma Master Black Belt
Lead Business Architect at Kona Kai

Julia Sim

User Experience Designer/Human-Centered Designer, Landscape Architect
Kona Kai

11:00 am - 11:30 am EST How AI Can Support Change Management

This session explores how artificial intelligence (AI) can be a powerful ally in navigating organizational change. From predicting resistance to streamlining communication and decision-making, AI tools can enhance the agility and responsiveness of change management strategies. Attendees will gain insights into practical applications of AI, the ethical considerations involved, and how to align AI initiatives with human-centered approaches to change.

Key Takeaways:

  • Understand how AI can analyze employee sentiment and predict areas of resistance.
  • Learn how AI-powered tools can personalize communication and training during transitions.
  • Discover how to use AI for data-driven decision-making and performance tracking in change initiatives.
  • Explore ethical and cultural considerations when integrating AI into change management processes.


11:30 am - 12:00 pm EST Leading Transformative Change

This session delves into the critical leadership competencies required to drive transformative change in today’s complex and fast-paced environment. We will explore frameworks for leading with vision, fostering innovation, and engaging stakeholders through uncertainty. Emphasis will be placed on the human side of change—building trust, resilience, and alignment to ensure lasting impact across teams and organizations.

Key Takeaways:

  • Learn key leadership principles for guiding organizations through complex transformation.
  • Understand how to align vision, values, and strategy to create a compelling case for change.
  • Explore methods for engaging and empowering stakeholders at all levels.
  • Gain tools to build resilience and sustain momentum during long-term change initiatives.

12:00 pm - 12:30 pm EST Why OPEX Leaders Must Seize the Moment to Revolutionize Business Operations

Tony Saldanha - Co-Founder, Inixia, PEX Certification Trainer

We're in the midst of a revolution - the Fourth Industrial Revolution. And the good news for PEX professionals is that a combination of work processes and digital capabilities can impact 1/3rd of Competitive Advantage in any given company. So, why is it that PEX leaders still have a challenge in being accepted as change leaders within the organization? And how do we get better at this?

It is time to figure out how to seize the moment. Join Tony Saldanha, Founder Transformant, highly sought-after global speaker and best-selling author as he shares his secrets on how to craft a winning approach.

In his address, Tony will cover the following :

  • What is our distinctive value as PEX leaders inside the organization?
  • What you need to do to establish credible leadership
  • Pitfalls of change execution and how to avoid them
  • How to reskill yourself and others for success
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Tony Saldanha

Co-Founder, Inixia
PEX Certification Trainer

12:30 pm - 1:00 pm EST Round Table Discussion - Why change management strategies fail?