As organizations prioritize digital transformation, the adoption of new technologies and digital platforms becomes critical for enhancing business processes and customer experiences. Embracing this shift can lead to improved efficiency and greater customer satisfaction.

Key take-aways in this session include:

·       Evaluate existing processes and technologies to identify gaps and opportunities for digital integration.

·       Encourage a culture of innovation and adaptability within the workforce to ensure smooth transitions to new digital tools.

·       Utilize data analytics to inform strategies, enabling organizations to understand customer needs and refine their offerings effectively.

Zayd Rasool

Global Head - External Expert Engagement
GSK

See Bio

Organizations must prioritize employee engagement, particularly during change initiatives. A positive change experience not only empowers employees but also drives successful transformations and ensures resistance to change can be minimised. Identifying key stakeholders early in the process can help prevent obstacles in future. By actively involving employees and addressing their concerns, companies can foster a culture of collaboration and growth.

Key take-aways include:

·       Engage and collaborate with essential stakeholders to ensure that employee insights shape the change process.

·       Implement strategies to understand and address employee concerns, minimizing resistance and promoting acceptance.

·       Create tailored training initiatives that support continuous learning, equipping employees with the skills necessary to thrive in changing environments.

As organizations navigate change initiatives, measuring success is vital to ensuring effective outcomes. Utilizing Key Performance Indicators (KPIs) and data analytics can significantly enhance the understanding of change impact and progress. In this session we will discuss how to define clear KPIs and analyze feedback continuously.

Key take-aways include:

·       Establish measurable KPIs that align with organizational goals to effectively evaluate the success of change initiatives.

·       Collect and analyze stakeholder feedback regularly to identify areas for improvement and adjust strategies as needed.

·       Utilize data-driven insights to prioritize initiatives, track progress, and make informed decisions that support sustainable change management efforts.