Diego Borquez

Regional Business Process Manager, LATAM Pacific International Lines

Diego Borquez is a bilingual executive with over 15 years of experience in strategic transformation projects within international service companies. He is expert in managing multidisciplinary projects using traditional and agile methodologies; achieving operational excellence through continuous improvement and lean management, strategic communication and project management offices. As well as thriving in multicultural environments, he is a Lean Six Sigma Blackbelt and Certified Scrum Master.

Day One

9:30 AM Panel Discussion: Rethinking BPM for the AI-native era: Strategy, governance, and execution

As organizations shift from digitization to intelligence-driven operations, what role should BPM play in shaping sustainable, scalable systems? And with rising demands for transparency, auditability, and ethics in automation, how can BPM act as the backbone of trustworthy operations? Join senior transformation leaders and technologists for a forward-looking discussion on embedding intelligence, agility, and transparency into every process.

Key Takeaways:

  • Explore what “intelligent by design” means in a modern BPM environment
  • Understand how to structure governance around rapidly evolving automation tools
  • Hear leadership strategies for making BPM central to long-term value creation