Streamlined Processes and Adaptive Workflows for Superior Results
September 16 - 17, 2025
| Free PEX Network Webinar Series
Leila Kagawa
Chief Transformation Officer HEMIC
Leila Kagawa has worked in the enterprise program management space for the last 10 years. She is the Chief Transformation Officer at Hawaii Employers’ Mutual Insurance Company (HEMIC) where she launched the program management office and coordinates initiatives supporting workers’ compensation and life and health insurance lines for the HEMIC family of companies. Previously she worked at the State of Hawaii’s Office of Enterprise Technology Services directing large-scale modernization initiatives and implementing statewide enterprise governance. Leila also served in various capacities in human resources administration, most recently as the deputy director of the State of Hawaii’s Department of Human Resources Development, which has provided her the knowledge and experience to implement organizational change management strategies.
Day One
12:30 PM Case Study: How HEMIC is engineering change for a digital-facing future
As the leading provider of workers' compensation insurance in the state of Hawaii, HEMIC insures over 7000 Hawaii businesses and protect over 75,000 workers. In thsi fireside chat, discover how HEMIC is embracing a cloud-first, digital-first approach to Business Process Management to stay ahead in an era of rapid technological change, building a culture of continuous improvement and laying the groundwork for AI-driven service delivery.
Key Takeaways:
- Discover how best to engage senior leadership with a clear BPM journey map, ensuring company-wide alignment and buy-in for transformation initiatives
- By mapping existing processes and launching business process reengineering, find out how HEMIC is fine-tuning operations for maximum efficiency and scalability
- Learn about HEMIC's extensive testing process to ensure that the new digital tools they adopy really enhance rather than detract from existing systems already implemented
- Find out how to support all business functions, aiming for smarter investments and organization-wide learning
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