Ray Lund

Ray Lund

Director of Transformation Owens & Minor

Ray Lund is a Director of Transformation focused on systems thinking, operational resilience, and disciplined technology adoption in complex operating environments. His work centers on strengthening core processes before layering automation or AI, with a strong emphasis on human judgment and end-to-end flow. Ray is the author of Mirrors Don’t Lie: How Intelligent Systems Learn From Us and How to Transfer Your Company’s DNA Into Code, available on Amazon, which explores how AI reflects organizational incentives, culture, and leadership in practice.

DAY ONE

12:30 PM PANEL - A return to systems thinking in the age of AI

As organizations race to adopt artificial intelligence (AI), many risk losing sight of end-to-end processes and long-term value creation. Some experts are sounding the alarm because people are failing to lay the right foundation before jumping into AI initiatives. Explore why systems thinking is more critical than ever. Learn how to integrate AI into holistic process frameworks, avoid siloed automation, and build resilient operations that thrive in a rapidly evolving landscape.

Join us for a lively discussion on: 

  • The importance of getting back to basics when adopting advanced tech.
  • Ensuring processes are primed for the layering of AI applications and tools.
  • How AI can enhance the operational ecosystem.
  • What process excellence looks like in an AI-driven world.