Doug Stephen

Doug Stephen

President CGS Immersive

DAY ONE

11:30 AM The missing Ops story in AI: From pilots to enterprise-scale ROI

AI pilots are easy. Making AI fundamentally reshape how the business runs is the real challenge. In this session, you’ll see how Medtronic and Nigeria LNG moved from experimentation to repeatable, operations-level results using capability building and agentic AI—and what you can replicate the model inside your own organization.

We’ll walk through how agentic orchestration is being used to build and capture expert knowledge as it happens, streamline hiring and onboarding with AI-powered agents, and instantly translate that know‑how into targeted training, performance support, and customer-facing content across the full employee lifecycle—from recruitment to retirement.


You’ll see concrete examples of reduced ramp time, higher process adherence, and measurable ROI, including reductions in rework and complaint rates.

Join us to learn:

  • Which metrics matter most for proving AI-driven ROI in operations
  • How to use agentic workflows to capture expert knowledge in the flow of work and operationalize it across the full employee lifecycle
  • A practical blueprint OpEx and transformation leaders can use to scale agentic AI beyond pilots into everyday operations across functions and geographies