Agenda Day 1

9:30 am - 10:00 am EST FIRE-SIDE CHAT: Rethinking operational excellence in the age of AI

David Glick - Senior Vice President, Enterprise Business Services, Walmart
Michael Hill - Editor, PEX Network

Adopting AI alone is insufficient for organizations who seek transformation. To realize tangible benefits, companies must integrate AI thoughtfully across their operations. This includes an emphasis on collaboration between departments and breaking down data silos to foster an environment of operational excellence. In this session, learn how to build AI-first strategies that not only optimize processes but also drive sustainable change.


Key takeaways:

  • Discover methods for connecting disparate data and decisions to create a cohesive enterprise
  • Learn how to redesign workflows to harness AI for enhancing agility and responsiveness
  • Understand how to develop a framework where AI drives significant value and transformation at all organizational levels.
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David Glick

Senior Vice President, Enterprise Business Services
Walmart

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Michael Hill

Editor
PEX Network

10:00 am - 10:30 am EST Maximize ROI on your AI deployment

We all know that GenAI is transformative but most of the use cases so far are just scratching the surface. Real ROI from enterprise AI comes when you can apply it to improving and automating business processes. To do that, AI needs to understand how the business uniquely runs. Thatโ€™s where process intelligence comes in.

With process intelligence, you get a common language for understanding and improving how your business runs, connecting you to your processes, your teams to each other, and AI to your business.


Join this session to discover why processes provide AI the right input and context to be successful. Plus learn how leading firms use process intelligence from Celonis to build AI copilots, assistants, and agents that help do everything from reducing excess inventory, to removing credit blocks from orders, and automating wave planning with better picking and packing predictions. 

Key take-aways:

  • Go from scratching the surface with AI to maxmizing enterprise AI ROI by connecting AI to your processes.
  • Hear how Celonis connects the data across your systems and makes sense of it so AI has the input it needs to effectively automate key tasks in your business processes.
  • Walk away with a clear understanding of how to get started, and why we like to say thereโ€™s no AI without process intelligence. 


10:30 am - 11:00 am EST Achieving Process Excellence with AI: A Financial Services Case Study

Charlie McGillian - Customer Success Manager, FlowForma
Gerard Newman - Chief Technical Officer, FlowForma

Join us for an engaging session where we dive into a real-world case study from the financial services sector, showcasing how FlowFormaโ€™s AI capabilities are accelerating process automation success. This session will spotlight an organization that is using AI-powered tools such as FlowForma Copilot, summarization features, agents, and conversational interfaces, to transform process design, automate unstructured tasks, and gain smarter insights.


Youโ€™ll hear how this customer:

  • Delivered faster process automation with AI-assisted design
  • Improved compliance and auditability
  • Streamlined complex, unstructured tasks
  • Scaled automation with ease, without technical skills

Key takeaways include:

  • A behind-the-scenes look at AI-powered process automation in a financial services environment
  • Practical tips for driving adoption and scaling AI automation
  • Expert insights into the latest FlowForma AI features
  • Live Q&A with our and AI experts


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Charlie McGillian

Customer Success Manager
FlowForma

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Gerard Newman

Chief Technical Officer
FlowForma

11:00 am - 11:30 am EST Workflow Automation Powered by Agentic AI: Streamlining Operations for Smarter, Faster Work

Thomas Kohlenbach - Principal Consultant, GBTEC
Sebastian Ulrich - Consulting Manager, GBTEC

Discover how no-code AI and agentic automation are reshaping business operations by empowering teams to streamline workflows without the need for technical expertise. This session will explore the key components of a solid GenAI and process automation strategy, while sharing real-world examples of AIโ€™s impact across industriesโ€”from HR to IT. Join GBTEC for a live demo showcasing Arty, their AI-powered automation assistant, in action.

Key Takeaways:

  • Democratizing AI: Learn how no-code platforms enable business users to design and deploy AI workflows, accelerating innovation even in the face of limited IT resources.
  • Smarter Operations: See how AI improves decision-making, reduces errors, and enhances efficiency across different business units.
  • Human-AI Collaboration: Understand strategies for integrating AI while preserving human oversight, trust, and adaptability in your processes.


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Thomas Kohlenbach

Principal Consultant
GBTEC

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Sebastian Ulrich

Consulting Manager
GBTEC

11:30 am - 12:00 pm EST Democratizing Process: How AI Empowers Every Employee to Drive Operational Excellence

Terry Simpson - Manager, Solution Engineering, Nintex
Jonathan Butler - Group Product Manager, Nintex

In most organizations, even those that have embraced digital transformation, process knowledge can still often live in silos โ€” locked in disparate tools, individual knowledge holders, or outdated SOPs. Historically, documenting and then trying to improve business processes has fallen on the shoulders of a select number of process specialists, that have the time, technical skill, and a dedication to help organizations understand how work gets done. But thatโ€™s changing. In this session, weโ€™ll explore how AI is starting to democratize process capture and management, giving every employee, regardless of role or process experience, the ability to contribute to and shape the way they work. From automatically generating processes based on recordings of people doing their daily activities to identifying process inefficiencies in real-time, AI is making process management faster, smarter, and more accessible. Join us to learn how organizations can leverage AI to unlock operational excellence at scale โ€” reducing reliance on human bottlenecks and empowering teams to move faster, with confidence.

Key Takeaways:

  • Why traditional process management methods and teams no longer scale
  • How AI-powered process generation works โ€” and why itโ€™s a game changer
  • Real-world use cases โ€ข What to look for in an AI-first process platform 


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Terry Simpson

Manager, Solution Engineering
Nintex

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Jonathan Butler

Group Product Manager
Nintex

While AI can help streamline processes, the true innovation comes from individuals who can navigate both business and technological landscapes. Addressing the AI skills gap is essential for creating a culture that embraces transformation. Businesses face a new challenge of training and selecting people who not only understand business processes but also how AI can contribute to transformation and innovation of those processes.

 In this session, we will discuss the role of people in leading the change and in leveraging AI as a tool for enhancing productivity and decision-making.


Key Takeaways:

  • Explore how AI enables employees to focus on high-value tasks while improving efficiency
  • Identify strategies to train and recruit talent who can effectively integrate AI with existing business processes.
  • Discuss the importance of fostering an AI-driven culture where employees lead innovation initiatives.
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Lyudmila Todorovska

Head of Global Digital & Technology, AI & Hyperautomation Evangelist
HEINEKEN

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Zachary Keenan

AI Leader
Microsoft

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Crystal Broj

Enterprise Chief Digital Transformation Officer
Medical University of South Carolina