Beyond the hype: AI that delivers ROI
March 24, 2026
| Free PEX Network Webinar Series
DAY ONE
9:30 am - 10:00 am
EDT
PANEL: Laying the right data foundation for AI in processes
Rahul Chawla -
Lead BI Datawarehouse Engineer,
Google
Puneet Thakkar - Enterprise Systems Architect, AI/ML Supply Chain Systems, Google
Artificial intelligence can only deliver value in process excellence when it is built on a solid, trustworthy data foundation. Explore why data infrastructure, not algorithms, is often the biggest differentiator between AI fails and AI that scales. Industry leaders will discuss the realities of fragmented process data, legacy systems, and data governance, and how organizations can create the conditions for AI to improve outcomes.
Join to learn:
- Why data quality, accessibility, and integration matter.
- Common data infrastructure gaps that derail AI initiatives.
- The role of process data, operational data, and unstructured data.
- Practical steps process leaders can take to prepare their data landscape.
10:00 am - 10:30 am
EDT
How AI is shaping the future of business transformation management
Syeda Noor Zehra Naqvi -
Director Product Management, AI , Data and Analytics,
SAP Signavio
Seth Lippincott - Product Marketing Senior Consultant at SAP LeanIX, SAP LeanIX
Artificial Intelligence is fundamentally reshaping how organizations manage change. In this session, we will uncover how AI provides the deep process insights needed to make smarter, faster transformation decisions.
We will then take it a step further, exploring the emerging role of AI agents—autonomous entities that work alongside your teams to streamline everything from process discovery to compliance monitoring. See firsthand how you can pioneer this shift, turning business transformation into a dynamic and intelligent discipline.
- Understand how AI and Agentic AI redefines business transformation management
- Learn how BTM supports agent-driven discovery, monitoring and continuous optimization
- Gain practical guidance on how to jumpstart your AI-powered transformation management journey
Sponsored by: SAP
10:30 am - 11:00 am
EDT
Towards AI-Ready operations: Agentic orchestration as the engine of process excellence
Leon Strauch -
Senior Manager, Enterprise Agentic Automation,
Camunda
Lana-Sophie Stawowski - Senior Strategic Program Manager, Camunda
Organizations are racing to plug AI into their processes, yet too many initiatives stall at pilot stage or stay trapped in isolated use cases. Process leaders don’t just need smarter models; they need a reliable way to embed AI into end-to-end workflows with guardrails, governance, and measurable impact on cycle times, cost, and customer experience. This session reframes AI in process excellence as an orchestration challenge: how you blend people, systems, and AI into cohesive, outcome-focused operations instead of disconnected experiments.
Together, Leon Strauch, who leads Camunda’s internal center of excellence for enterprise agentic automation, and Lana-Sophie Stawowski, who oversees the strategic adoption of agentic capabilities and business orchestration, will share how organizations are using agentic orchestration to drive operational excellence.
Join this session to learn: :
- Concrete patterns and lessons learned for moving from proofs-of-concept to production.
- Best practices to scale AI programs responsibly.
- How to turn AI from hype into a disciplined engine for operational excellence and ROI.
Sponsored by: Camunda
11:00 am - 11:30 am
EDT
From reactive to predictive: How AI-powered semantic layers are redefining process intelligence
Lauren O’Connor -
VP of Product Marketing,
Strategy
Erika Moreno - VP, Product Management, Strategy
Process excellence teams are drowning in dashboards but starving for insight. Traditional BI tools surface what happened, not what's about to go wrong or what to do about it. In this session, we explore how combining a semantic layer with AI-native monitoring and Model Context Protocol (MCP) creates a new paradigm: a process intelligence layer that not only tracks KPIs consistently across the organization, but proactively alerts teams, diagnoses root causes, and surfaces recommended actions, all in natural language.
Join this session to learn a concrete framework for embedding AI into their PEX function without rearchitecting their data stack.
Key highlights:
- Discover how AI-powered anomaly detection and threshold monitoring can catch process deviations before they become performance crises
- Learn how a semantic layer eliminates conflicting definitions so AI agents are reasoning from a single source of truth across every team and tool
- understand how AI agents connected to a governed metrics layer can automate routine analysis, freeing practitioners to focus on high-value transformation work
- See how Model Context Protocol enables business users to query, diagnose, and act on process data in plain language, without writing a single query
Sponsored by: Strategy
11:30 am - 12:00 pm
EDT
The missing Ops story in AI: From pilots to enterprise-scale ROI
Doug Stephen -
President,
CGS Immersive
AI pilots are easy. Making AI fundamentally reshape how the business runs is the real challenge. In this session, you’ll see how Medtronic and Nigeria LNG moved from experimentation to repeatable, operations-level results using capability building and agentic AI—and what you can replicate the model inside your own organization.
We’ll walk through how agentic orchestration is being used to build and capture expert knowledge as it happens, streamline hiring and onboarding with AI-powered agents, and instantly translate that know‑how into targeted training, performance support, and customer-facing content across the full employee lifecycle—from recruitment to retirement.
You’ll see concrete examples of reduced ramp time, higher process adherence, and measurable ROI, including reductions in rework and complaint rates.
Join us to learn:
- Which metrics matter most for proving AI-driven ROI in operations
- How to use agentic workflows to capture expert knowledge in the flow of work and operationalize it across the full employee lifecycle
- A practical blueprint OpEx and transformation leaders can use to scale agentic AI beyond pilots into everyday operations across functions and geographies
Sponsored by: CGS Immersive
12:00 pm - 12:30 pm
EDT
PANEL - Beyond the hype: Stop talking about AI and start doing
Wayne Butterfield -
AI thought leader,
Fractional chief AI and transformation officer
Andreas Welsch - Author of The Human Agentic AI Edge, AI Advisor
Lucas Root - Speaker, author, and AI thought leader, LucasRoot.com
The AI conversation has been loud, ambitious, and full of promise. But the real test is beginning now when the talk stops and execution begins. As organizations move past experimentation and pilots, AI is colliding with operational reality, including legacy processes, fragmented data, security concerns, and growing pressure to deliver measurable return on investment (ROI). Discuss what real-world teams are actively doing with AI in their day-to-day work. Find out what actually happens when AI becomes part of operational processes, what breaks, what works, and what it really takes to move from ideas to impact.
What you'll learn:
- What changes when AI moves from experimentation into daily practice.
- How teams are embedding AI into real workflows, not just running pilots.
- The practical realities of managing data structure, governance, and security at scale.
- Where organizations struggle to prove ROI and how leading teams are measuring value.
- How to turn AI ambition into operational results.
12:30 pm - 1:00 pm
EDT
PANEL - A return to systems thinking in the age of AI
Doug Shannon -
Global Intelligent Automation and GenAI Leader,
Thought Leader and Influencer
Ray Lund - Director of Transformation, Owens & Minor
As organizations race to adopt artificial intelligence (AI), many risk losing sight of end-to-end processes and long-term value creation. Some experts are sounding the alarm because people are failing to lay the right foundation before jumping into AI initiatives. Explore why systems thinking is more critical than ever. Learn how to integrate AI into holistic process frameworks, avoid siloed automation, and build resilient operations that thrive in a rapidly evolving landscape.
Join us for a lively discussion on:
- The importance of getting back to basics when adopting advanced tech.
- Ensuring processes are primed for the layering of AI applications and tools.
- How AI can enhance the operational ecosystem.
- What process excellence looks like in an AI-driven world.
