In the face of increased competition, accelerating regulatory challenges, and ever present global financial pressures, retail banks today struggle to sustain their revenue models, manage shrinking credit margins, and deal with a consumer base that no longer trusts financial institutions.
These industry pressures notwithstanding, retail banks see real opportunities to optimize productivity throughout their operations, gain new efficiencies, and maintain quality service standards to capture and retain customers. The ultimate goal for most is improved contributions to shore up overall financial performance.
This paper describes how Business Process Management (BPM) technologies, including case management solutions and business architecture tools, can help retail banks add value to customers, reduce operational costs, eliminate significant streams of paperwork in their processes, empower their staff for greater productivity, and forge the kind of customer relationships that they need to survive.
Download PDF Attachment