A multinational investment bank and financial services organizations based in Switzerland aimed to reduce manual effort, have a quicker turnaround time and deliver superior customer experience. To achieve this, it was looking for end-to-end automation of its processes.
This case study reveals how the business significantly improved productivity levels and identified apt areas for automation that were aligned with business objectives. The organization’s efforts were targeted toward achieving optimized operations for data centers with a unified framework, to enable self-service for disparate data through hyperautomation.
Through IT automation, the bank saved millions of dollars in internal costs, with 70 per cent of manual tasks eliminated and 3,000 hours of human efforts also removed per month.
Download this case study to find out the benefits that the bank experienced with IT automation such as:
- A huge reduction in manual tasks.
- Faster response times and reduced mean times to recovery through optimized IT processes.
- Millions of dollars in cost savings.
- Improved service efficiency through automated operations.
- Enabled intelligent decision-making.