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[Video] Delighting Customers with Innovation

Process Excellence Network Editor | 08/14/2015

Vice President of Process Excellence and Innovation at Verizon Sisir Padhy, addresses, at PEX Week, the role process plays in delighting customers.

This session specifically looks at:

Human centered design
Design thinking
Quick market intelligence and customer intelligence
Agile development
Linking innovation to strategy

To watch the full video, you can purchase it here

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