For the second year running, the PEX Network has surveyed Australian business improvement professionals to better understand the general trends in how companies are approaching operational excellence.
Ahead of Process Excellence Week Australia 2015, we surveyed over 50 business improvement professionals from a cross-section of industries in the Asia Pacific Region, in order to uncover the major challenges, trends and opportunities for productivity gains in customer centric business improvement now and in the future.
The report explores three major trends in Australian business improvement, including:
1. The pain points businesses are facing when it comes to putting the customer at the heart of process design and delivery
2. The importance of developing a culture of process excellence to drive continuous improvement
3. The main priorities, trends and methodologies Australian businesses are focusing on in the next 12 – 18 months to drive business improvement