There is an increasing shift and focus on end-to-end processes and new customer-centric approaches. Process is climbing up higher in the corporate agenda as executives from a process improvement background make it into senior leadership roles. Furthermore, executives are playing a vital role in business improvement projects, leading from the front and aiming to establish a culture that embraces innovation and continuous improvement. This paper seeks to give you a taste of what's to come at this year's PEX Week Australia 2015 conference.
With a seemingly big disconnect between operations and senior leaders in the Financial Services (FS) industry, this piece brings together insights from two keynote speakers - from Commonwealth Bank of Australia and P&N Bank - ahead of this year’s PEX Week Australia. They impart a number of top tips and detail some key strategic perspectives on how to drive continuous improvement results with Process Excellence.
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