With insights from 105 process excellence experts across more than 19 industries
Processes are the core of almost every business function – whether it’s developing sales & marketing campaigns, designing applications or managing front line staff. Enterprises strive for excellence in business processes, and stakeholders perceive the topic of business processes differently.
Find out how your process excellence program stacks up with others in your industry, and how to reduce cost, meet changing customer demands and support business change.
Download this report, revealing:
- The role of customer centricity and agility in process excellence
- Trends in BPM, redesign & technology
- How APAC organisations are applying business improvement
- The influence of continuous improvement and innovation
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