Examine the Business Process Management (BPM) programme at the world’s largest environmental non-profit organization: The Nature Conservancy. Explore the role of BPM in achieving successful customer outcomes, and shifting business operations toward a process driven mindset.
- Understand the role of BPM: profit or non-profit - process needs management and customers need
- Achieve successful business outcomes by connecting Business & IT in executing organizational strategy
- Examine the impact of BPM technology, integration and automation on pre-existing improvement programs to take your improvement to the next level: visibility, agility and flow