What I wish I'd known: Interview with Diane Francisco from Covance

Know when to deploy Six Sigma tools and don't make it scary, says Diane Francisco, Director, MBB of Process Excellence and Change Management at Covance Laboratories. In the first of our "What I wish I’d known" interviews with senior process excellence business leaders, Francisco describes what she likes most about working in process improvement and describes the most important lessons that she’s learned along the way.