What I Wish I'd Known: Anu George, Morningstar Research

Quality is often seen to drive bottom line impact. But can it really make on impact on top line growth? In this week's What I wish I'd known interview, Anu George, Chief Quality Officer at Morningstar Research, details why she thinks it can. She also talks about how change is an important part of quality, cautions never to underestimate that power of communication and explains why she believes that Six Sigma opens up your mind.