Talking Lean Six Sigma and Process Improvement with David Haigh of Johnson & Johnson

David Haigh, Process Excellence Manager at Johnson & Johnson, speaks about how Lean Six Sigma can get your organization to listen to its customer and separate work from waste. In addition, Haigh shares some of his dashboards knowledge that he will be presenting at the upcoming IQPC 6th Annual Lean Six Sigma and Process Improvement Summit in Toronto, Canada, from February 22-24, 2010.