What I Wish I'd Known: Mark Fendley, BMW Manufacturing

When you've worked twenty five years in continuous improvement, you'll get to the end of that time and realize that you've got another twenty years to go, says Mark Fendley, a Master Black Belt at car manufacturer BMW. In this Profit Through Process What I Wish I'd Known interview, Fendley describes the importance of patience for C.I. professionals and explains why something he calls the "Aha" moment is his favorite part of the job.