Interview with Toby Cook of Boral

In this podcast, Toby Cook, Manager-Products and Training, Six Sigma, Boral, shares his thoughts on leveraging continuous improvement for maximum effect within an organization. Cook discusses the role that continuous improvement can play with cost reduction, and he provides tips to make sure that your cost reduction efforts do not jeopardize your organization’s long term growth strategy. In addition, Cook talks about how communication—including controlled and uncontrolled communication—is key for creating a culture that embraces continuous improvement, which Cook uses a Boral case study to illustrate.