Dr. Jýrgen Mees, head of Business Excellence for Deutsche Telekom AG, speaks to Richard deSilva of IQPC about some of the broad Process Excellence issues, which include laying out the correct KPIs, involving all of the program's stakeholders, and building an understanding of the deployment process across a team.
Interview with the Head of Business Excellence for Deutsche Telekom AG
Richard DeSilva | 09/01/2010