If you’re a process professional, they’re a small but very important group of people to get to know - middle managers. Middle management is where your process improvement initiatives will either live or die as this powerful group of people translate what’s happening at the top level of the organization down to the people who need to actually enact it. Get them on your side, and you’re doing well. Make enemies and beware!
So how can you build line management ownership to really drive your process transformation efforts?
In this Process Perspectives podcast, George Turner, Vice President of Six Sigma at RockTenn – one of North America’s largest packaging manufacturing companies - discusses the importance of making sure that the business is driving your transformation efforts and explains why he doesn't shout too loudly about Six Sigma successes.