Deploying BPM in a Rapidly Changing Business Environment: An OTP Bank Romania Case Study

Lucie Stoker of IQPC speaks with Codin Caragea, BPM director for OTP Bank Romania, who discusses the operational excellence developments within his organization over the last 4 to 5 years. Caragea reflects on how the rapid growth of his organization had led to the initiation of a BPM program to help drive operational excellence, as well as how his organization has refocused its efforts to improve the customer experience in order to distinguish itself among the competition. You will hear how OTP Bank Romania is sustaining the successes of this program and what it plans to do to further its BPM initiative over the next couple of years.