Operational Excellence (OE) has become an ever-increasing component of organization and leadership vocabulary. Observed in many forms, it may be a banner for a broad range of improvement initiatives, a job title for individuals, work groups or departments. It is also used in the consulting world where practices, working groups and institutes have formed around it. Although many organizations invest heavily in the concept of OE, its definition remains very broad.
In this whitepaper, Kevin Duffy, Global Vice President for consultancy Kepner-Tregoe looks at the common pitfalls of operational excellence programs including too many initiatives and lack of leadership. Kevin discusses implementing the appropriate metrics that ultimately identify the behaviors and activities to drive OE to be a source of competitive advantage for your organization.
Download this whitepaper to:
- Understand the common ways that operational excellence programs fail to deliver on their potential and how you can take steps to proactively avoid them.
- Learn the key leadership behaviors required to drive a focus on quality, performance and process
- Identify the 5 key components of any successful Operational Excellence program