It’s a hotly debated topic among process professionals – should you set up a center of excellence or shouldn’t you and if you do decide to set one up, what are the things you should look out for? In this Process Perspectives podcast Greg Bussing, Director of Continuous Improvement at ConocoPhillips, talks about why his company set up a Center of Excellence, comments on what he thinks you need in place to be successful and also discusses how he has seen the company's approache...
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