Cap Gemini: Winner of 2011 Best Project Contributing to Innovation

How do you make sure that your relationship with your outsourcing partner is functioning as well as it could be? Capgemini won the Process Excellence Network's award for "Best Project Contributing to Innovation" for a project entitled "Transformation in Outsourcing Solution: A New Horizon". In this Profit through Process podcast, Rangaraj Sriramulu, Director of Delivery Excellence at Capgemini BPO, details the improvements that Capgemini made in order to reduce the time it takes to transition a process over from a client.