You might be doing things perfectly but what if your suppliers aren’t? It might be that you're stuck holding the "hot potato" when things go wrong. So how do you reduce the process excellence disconnect between you and your suppliers? In this Process Perspectives podcast, Nasser Awada, Team Lead for Innovation & Continuous Improvement at Canadian oil company Cenovus discusses strategies for engaging with your suppliers and comments on the importance of establishing a "what’s in it for both parties" approach to improving process along the extended supply chain.