Approaching digitalization can be daunting, especially when McKinsey research tells us that 70% of transformation efforts fail. Having strong leadership and a progressive mindset is the key to unlocking your digital potential. Nedžad Piric, MBA, Director of Digital Transformation at EU Tech Chamber, joins us as he will draw from his own research and experiences to explain exactly why strong leadership is essential and how to nurture a culture of transformation.

Join this webinar to learn about:

• Prioritizing citizens in your transformation projects
• The importance of sustainability and how to achieve it
• Change management and raising awareness of digitalization in government
• Strong leadership in digital transformation

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We’ve all poured time and money into achieving operational excellence. But what exactly is it and how can your agency pursue it successfully?

Simply put, operational excellence means executing your business strategy consistently and seamlessly, amplifying your agency’s value proposition, and eliminating inefficiencies.

 

Join this session to learn:

• What operational excellence means
• How to remove the confusion surrounding this term
• How agencies can achieve operational excellence

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When employees feel undervalued and disconnected from the purpose of their work, processes suffer. Creating an environment in which employees feel empowered to identify pain points and feel valued in their job improves employee experience and builds a sustainable culture of change. The Governor’s Office of Performance through Excellence, Commonwealth of Pennsylvania, has adopted a human-centred approach. By building a Human Centred Community, made up of 360 employees, the Office is breaking silos and empowering employees to improve.

Join Beth Andreoli, Director of Transformation at the Governor’s Office of Performance Through Excellence, Commonwealth of Pennsylvania, as she discusses:

• Trust and the value of employee engagement surveys
• The connection between continuous improvement and employee experience
• Building a sustainable culture of change by breaking silos and taking a human centred approach

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In undertaking a major automation program, The City and County of Denver has saved millions of dollars and reclaimed valuable resource capacity through the automation of technical work and providing customers self-service capabilities. This involved several challenges, such as deciding what exactly to automate, and how to upskill staff in a constantly changing environment. Join Sean Greer, IT Director of Service Delivery at City and County of Denver, as he discusses how the administration mitigated these challenges, and where they are going next.

In this webinar, you will learn about:

• Proving the value of automation
• Addressing the talent gap: knowing when you upskill employees, and how City and County of Denver is approaching the issue of competition in the labour market
• The importance of sustainability in automation and building a Centre of Excellence

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