Creating a Culture of Process Excellence in the Public Sector 

October 18 - 19, 2022 | Free PEX Network Online Event

Beth Andreoli

Director of Transformation, Governor's Office of Performance through Excellence Commonwealth of Pennsylvania

Beth Andreoli is a director of transformation for the Governor's Office of Performance through Excellence. She is responsible for assisting the public safety agencies implement and sustain Lean processes. Beth received a Bachelor of Science degree in administration of justice from Pennsylvania State University. After college, Beth worked as a caseworker for Children and Youth. Before joining the commonwealth, she was employed by Nationwide Insurance as a medical claims representative and later as a rate examiner who reviewed auto policies for instances of rate evasion.

Beth has been with the commonwealth since 2007 and worked for the Pennsylvania Department of Insurance in various roles. She was an investigator in the Bureau of Consumer Services, a claims evaluator for the Auto CAT Fund, and a property and casualty policy examiner. She was part of the department's training committee in an effort to identify educational and training opportunities for employees. She was one of the department's Lean leads and has a strong interest in making government work better. The Lean initiative is of particular interest to Beth because it empowers employees to improve the work they do every day. She enjoys training facilitation, meeting people from various agencies, and learning how each agency impacts the lives of Pennsylvanians.

Beth secured the National Association of Insurance Commissioners (NAIC) Associate Professional in Insurance Regulation designation, is certified in Change Management, has secured a Lean Six Sigma Green Belt academic certificate, and is a Lean Green Belt through the commonwealth's Lean certification program.

Day One

11:00 AM Taking a human-centered approach to empower employees and create sustainable culture change

When employees feel undervalued and disconnected from the purpose of their work, processes suffer. Creating an environment in which employees feel empowered to identify pain points and feel valued in their job improves employee experience and builds a sustainable culture of change. The Governor’s Office of Performance through Excellence, Commonwealth of Pennsylvania, has adopted a human-centred approach. By building a Human Centred Community, made up of 360 employees, the Office is breaking silos and empowering employees to improve.

Join Beth Andreoli, Director of Transformation at the Governor’s Office of Performance Through Excellence, Commonwealth of Pennsylvania, as she discusses:

  • Trust and the value of employee engagement surveys
  • The connection between continuous improvement and employee experience
  • Building a sustainable culture of change by breaking silos and taking a human centred approach