In undertaking a major automation program, The City and County of Denver has saved millions of dollars and reclaimed valuable resource capacity through the automation of technical work and providing customers self-service capabilities. This involved several challenges, such as deciding what exactly to automate, and how to upskill staff in a constantly changing environment. Join Sean Greer, IT Director of Service Delivery at City and County of Denver, as he discusses how the administration mitigated these challenges, and where they are going next.

In this webinar, you will learn about:

• Proving the value of automation
• Addressing the talent gap: knowing when you upskill employees, and how City and County of Denver is approaching the issue of competition in the labour market
• The importance of sustainability in automation and building a Centre of Excellence