07 - 09 October, 2019 | Beurs van Berlage, Amsterdam, Netherlands
Rob Sawle, Head of Customer Operations at nPower

Rob Sawle


Head of Customer Operations
nPower

Check out the incredible speaker line-up to see who will be joining Rob.

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Wednesday, 9 October 2019

Wednesday, October 9th, 2019


2:40 PM Integrate automation and process improvement into the operational business to realise cost savings and improve service outcomes

• How we knew we needed to change our operational model
• How to look at your processes to maximise RPA and decision-making
• Drive output and performance with lower resources by embedding continuous improvement
• Getting hold of the right data and using it to make better decisions
• Collaboration between the business IT, OPEX, Finance and RPA to provide customers with accurate bills on time and reduce customer contact