Interviews

Transformation that Acts: Crystal Broj on the Next Era of Human-Machine Collaboration

Transformation that Acts: Crystal Broj on the Next Era of Human-Machine Collaboration

In the age of Agentic AI, transformation is no longer about passive analysis — it’s about action, ecosystems, and human-machine collaboration at scale. In this exclusive interview, Crystal Broj, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, shares how she’s leading real-time, AI-enabled change across operations and patient care — and why the future of transformation lies in cross-functional thinking and purpose-driven design.

Download the full interview to learn:

  • How Agentic AI is enabling systems that not only suggest but initiate and execute actions — from patient access to revenue cycle transformation
  • Why building ecosystems of tools (not siloed tech) is reshaping organizational models and leadership roles
  • What it really means to elevate the human experience in a machine-powered world

Crystal makes it clear: the true value of transformation isn't speed — it's intentionality, alignment, and impact. This is a must-read for transformation leaders navigating the crossroads of AI and organizational change.

Case Study | Human-Centric Transformation: People-First Strategies in the Age of AI

Case Study | Human-Centric Transformation: People-First Strategies in the Age of AI

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success.

This insightful discussion with Paul Suett, Director of Supply Chain Distribution & Logistics at Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President of Operational Excellence at Expedia Group, and Stephen Donne, Head of Transformation Delivery at Nottingham Building Society, unveils game-changing strategies for leaders to navigate transformative times with confidence and success.

With a focus on:

  • Fostering team engagement
  • Curating people-first strategies in the age of AI
  • Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels. This discussion emphasizes the importance of a human-centric approach to transformation, ensuring that AI strategies enhance rather than overshadow the people at the heart of your organization.

AI Power Moves: Exclusive Interview with Jose Varela

AI Power Moves: Exclusive Interview with Jose Varela

This is the fourth instalment of our exclusive interview series and Jose Varela, Senior Vice President, 3M Global Service Centres, shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

  • The challenges faced with adopting AI and combining it with Operational Excellence
  • The essential qualities for being an effective leader
  • The future of business transformation in Supply Chain over the next 5-10 years
AI Power Moves: Exclusive Interview with Carolyn Lum

AI Power Moves: Exclusive Interview with Carolyn Lum

Listen to the third instalment of our exclusive interview series with Carolyn Lum, Vice President, Operational Excellence, Philip Morris International. Listen to her exclusive insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to hear more about:

  • The challenges faced with adopting AI and combining it with Operational Excellence
  • The essential qualities for being an effective leader
  • The future of business transformation over the next 5-10 years
AI Power Moves: Exclusive Interview with Brenton Harder

AI Power Moves: Exclusive Interview with Brenton Harder

We are thrilled to present the second instalment of our exclusive interview series, where Brenton Harder, Head of Enterprise Automation, Fiserv shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

  • The challenges faced with adopting AI and combining it with Operational Excellence
  • The essential qualities for being an effective leader when leading transformation projects
  • The future of business transformation over the next 5-10 years