Transformation that Acts: Crystal Broj on the Next Era of Human-Machine Collaboration

Transformation that Acts: Crystal Broj on the Next Era of Human-Machine Collaboration

In the age of Agentic AI, transformation is no longer about passive analysis — it’s about action, ecosystems, and human-machine collaboration at scale. In this exclusive interview, Crystal Broj, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, shares how she’s leading real-time, AI-enabled change across operations and patient care — and why the future of transformation lies in cross-functional thinking and purpose-driven design.

Download the full interview to learn:

  • How Agentic AI is enabling systems that not only suggest but initiate and execute actions — from patient access to revenue cycle transformation
  • Why building ecosystems of tools (not siloed tech) is reshaping organizational models and leadership roles
  • What it really means to elevate the human experience in a machine-powered world

Crystal makes it clear: the true value of transformation isn't speed — it's intentionality, alignment, and impact. This is a must-read for transformation leaders navigating the crossroads of AI and organizational change.