Legacy financial institutions are at risk of losing customers to digital-first competitors that are investing heavily in AI, RPA and digital platforms that are faster and more convenient for customers to use.
Prior to his appearance at OPEX in Financial Services 2020, Kyle Beam, Senior Process Improvement Advisor at Arvest Bank, joins us to discuss:
- Challenges to OPEX in financial services in 2020
- Why Arvest decided the time was right to begin RPA
- How the new technology is impacting the culture within the bank
Kyle Beam will be speaking on Modernizing legacy people, process and technology under business constraints at OPEX in Financial Services 2020.