"Digital transformation means providing all our clients the possibility to interact with us via the channel they want, when they want. As a client experience leader, we will follow the client journey across all interaction channels.” - Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance
You think you are ready for the digital transformation, but do you have the right foundation in place? Having a clear performance framework is the starting point for a successful digital transformation journey. Ahead of the PEX Network’s 3rd Annual Operational Excellence in Insurance event, key speaker Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance, shares his insights on creating the right environment for digital transformation at the third-largest property and casualty insurance company in Canada.
Upcoming Events
Business Transformation Exchange Europe
June 26 - 27, 2024
London Heathrow
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Business Transformation Exchange USA Fall
September 30 - October 01, 2024
Fort Lauderdale, Florida
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OPEX Week: Business Transformation Summit Australia and New Zealand
October 14 - 16, 2024
Aerial UTS Function Centre, Sydney, NSW
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