Hear from Jen Wyble, Analysis & Project Director and Business Management BPO at MERS of Michigan, who will take you through their journey towards process excellence.
Learn the steps MERS are taking to align and transform their business through process management, as well as the tools and strategies being used to identify and sustain process improvement.
In this webinar you will learn:
- Tools and strategies MERS are using to transform their business and drive process excellence
- Integrating risk identification and control with process management
- Keys to success: how to sustain momentum of the process excellence journey