The shift away from traditional shared services toward the global business services (GBS) model has been heralded as the solution to curtailing rising costs without compromising customer value. GBS leaders have found a way to deliver cost savings and stimulate back-office innovation since they sit in the center of business functions, processes and IT. Driving continuous customer value without compromising on quality, however, is a balancing act that every GBS organization faces.
Having a process-centric approach can help companies overcome the challenge as it starts with designing the target operational model for what centralized service delivery should look like. From there, GBS leaders can do an audit of existing process and technology capabilities, creating visibility into automation opportunities and ways to deliver customer value. This white paper provided by Mavim, outlines common challenges GBS leaders face and success stories from organizations to help you understand how to deliver value.
By downloading the white paper, uncover:
- Why embracing a process-centric approach is crucial in transformation success.
- How to leverage process mining and business process management to simplify the transition and management of GBS processes.
- The story of how a financial services provider with offices in more than 100 countries reached a 15 per cent reduction in total operational costs by standardizing 80 per cent of their processes.