Have you previously collected Customer Experience (or VoC) data but struggled to translate that into long term business process change? If so, you’re not alone.
This presentation by Adam Golden, Managing Partner at Oak Consulting, looks at how customer experience maps enable us to translate customer touchpoint refinements into standardized, optimal business processes. This creates a win-win situation for you and your customer; where they get a company that’s easy to do business with, and you get consistent outcomes, efficient processing, lower costs and satisfied customers. See the Teaser Video below and purchase it here for $9.90
To watch the full video, you can purchase it here