To the back office and beyond: New frontiers for BPM

Business Process Management used to be one of the domains of the back office as it helps companies speed up processes like order processing, account origination and regulatory compliance. But in this Process Perspectives interview, E. Scott Menter, Vice President of Business Solutions at BP Logix explains why this is rapidly changing BPM starts to move closer to the front office and is enabling new ways for companies to interact with their customers.