Today’s IT department has to contend with lots of complex technology, business users that have varying levels of technical know-how and customers that are interacting with the company’s technical infrastructure through an incredible variety of devices. So can process management help?
In this Process Perspectives podcast, Viktor Petermann, IT Governance manager at Swedbank, explains how the company uses process management frameworks effectively in the CIO office and why he believes process management is well suited to managing IT processes.