In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with IQPC's 2009 Process Excellence Awards winners Robert Growcock, Rod Hill, Heather Fontaine, Brian Hancher, and Greg Ravn from JEA. This JEA award-winning team received the Best Process Improvement in Service & Transaction Project Award under the Large Corporations Category. You will hear how they were compelled to initiate their project based on JEA’s desire to better serve its disadvantaged constituents in Jacksonville, Florida, who "could not keep up with the rising cost of energy," and how the team was able to produce significant results for the affected community.