My department is charged with creating a "e;culture of process improvement"e; within our zone. We're struggling with what that looks like once we've created this culture. Looking at the Toyota model, they challenge employees t
My department is charged with creating a "e;culture of process improvement"e; within our zone. We're struggling with what that looks like once we've created this culture. Looking at the Toyota model, they challenge employees to look for PI opportunities every day.
What exactly does that look like, and what measurements should we consider (i.e. number of PI suggestions with managers being held accountable for X number per quarter, etc.) I'd like some ideas.