greetings. i would like to add how to calculate the savings we will get when we improve our customer satisfaction. for example, the program is currently at 80% and our target is 95%. let's say the program improved as much as 98% in customer sa

greetings. i would like to add how to calculate the savings we will get when we improve our customer satisfaction. for example, the program is currently at 80% and our target is 95%. let's say the program improved as much as 98% in customer satisfaction, how to we compute the savings/profit incurred by this improvement? thanks so much!