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Sports Centres/Gyms - if I go to my gym and the facility is dirty when I arrive - should the Centre be using &quote;push&quote; or &quote;pull&quote; techniques to improve my customer experience?

Process Excellence Network Editor |
Sports Centres/Gyms - if I go to my gym and the facility is dirty when I arrive - should the Centre be using &quote;push&quote; or &quote;pull&quote; techniques to improve my customer experience?

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September 23 - 25, 2025
Chicago, IL
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