CALLING ALL SERVICE AND TRANSACTIONAL ORGANIZATIONS: I am looking for case studies of recent projects from service & transactional companies (i.e. non-manufacturing) demonstrating the biggest bottom line impacts from using process excellence / im

CALLING ALL SERVICE AND TRANSACTIONAL ORGANIZATIONS: I am looking for case studies of recent projects from service & transactional companies (i.e. non-manufacturing) demonstrating the biggest bottom line impacts from using process excellence / improvement tools such as Lean, Six Sigma, Triz, etc. Only the best will do. Any respondents will be entered into a prize draw to win 1 free Gold 3 day package to the 10th Annual Lean Six Sigma & Process Improvement Summit, worth $3998!