Content
✕
About
☰

I work for a call center where agents are at 90% average productivity levels. Could anyone please refer me to any literature or standard that will give me the prescribed range for productivity.

Process Excellence Network Editor |
I work for a call center where agents are at 90% average productivity levels. Could anyone please refer me to any literature or standard that will give me the prescribed range for productivity.

RECOMMENDED

OPEX & business transformation hinge on data analytics
2024-09-23

Data analytics helps International Myeloma Foundation enhance patient care
2024-03-11

DataOps and the evolution of data analytics
2024-01-31

Why AI isn’t a green technology for data operations
2024-01-18

Upcoming Events

Chief Transformation Officer Exchange

April 28-29, 2026
Dallas, Texas
Register Now | View Agenda | Learn More

OPEX Week: Business Transformation Summit ANZ

13-14 October, 2026
Sydney, Australia
Register Now | View Agenda | Learn More

The Connected Worker: Manufacturing Summit

October 13 - 15, 2026
Westin North Shore, Chicago IL
Register Now | View Agenda | Learn More

MORE EVENTS