Morgan Jones of BOC Shares His Process Excellence and Change Management Strategies

In this podcast, Morgan Jones, General Manager, Master Black Belt South Pacific, BOC, discusses the barriers which exist for driving Process Excellence forward and the role of change management within an organization. You will hear Jones' thoughts on what he believes to be the major challenges that the Process Excellence community faces, which include the misperception that Process Excellence is only about cost reduction. Jones provides tips on how you can get middle management to come onboard with Process Excellence and reveals BOC's own change managment strategies that have worked to truly embed Process Excellence within its culture.