Janeece Keller of Luxottica Group Gives Her Take on the State of Process Excellence Today

Janeece Keller, Director of Operational Excellence and Contact Centres, Luxottica Group, and the president of the Australasian Association of Lean Six Sigma Practitioners, discusses her take on the current state of Process Excellence today. Keller reveals what she believes to be the three biggest challenges for the Process Excellence community, explains the impact of change management strategy on business process improvement, and details the importance of using efficient communication in order to manage your business throughout the change.