Integration, Agility and Driving Value at BNP Paribas

Lionel Loiseau, head of the BPM Competency Center at BNP Paribas, joins Helen Winsor of IQPC to talk about Business Process Management (BPM) in financial services. Loiseau explains the importance of BPM for BNP Paribas and outlines the key first steps in setting up a BPM competency center. The interview then takes a look at people and change management in terms of winning hearts and minds to deliver enterprise-wide success. Loiseau also sums up the BPM Competency Center's most remarkable achievements and reveals what’s coming next. In addition, he provides tips for how to sell a BPM program to a CEO.