Order-to-cash (OTC) refers to an organization’s end-to-end process for handling customer purchases, spanning from order through to payment. Given that the OTC process directly defines how revenue is brought into a business, its efficiency can have a significant effect of the bottom line of an organization.
The order-to-cash (O2C) process is integral to an organization’s ability to enhance customer relationships while efficiently and effectively earning revenue for products and services delivered. This report, compiled of results from APQC’s research and sponsored by Esker, highlights the key drivers for an effective O2C process and the benefits of automation.
Download this report to learn how to achieve:
- Centralization of customer information in order to better coordinate customer service
- Increased visibility across organizational boundaries to eliminate process silos
- Improved error rates, operating costs & cycle times within daily O2C processes